Terms and Conditions

These Terms and Conditions, together with our Privacy Policy and Cookies Policy, define the Terms and Conditions that apply to your access and use of the services that are made available through our Website.

By using or accessing the Services you agree to these Terms and Conditions. Please read them carefully before using our Service.

If you still have questions after reading these Terms and Conditions, or if you already have some, feel free to contact us.

Definitions

Below you will find an explanation of basic terms used in these Terms and Conditions. We gathered them here in order to make it easier for you to read the terms.

• Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Company (referred to as either "the company", "we", "us" or "our" in this Agreement) refers to Expat.cl, Callao 3037, Las Condes, Santiago, Chile.
• Country refers to Chile.
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Service refers to the services We provide via the Website, in accordance with these Terms and Conditions.
• Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between you and the Company regarding the use of the Service.
• Website refers to Expat.cl, accessible from https://www.expat.cl.
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between you and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms and Conditions. If you disagree with any part of these Terms and Conditions then you may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service. Your access to and use of the Service is also conditioned on your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes our policies and procedures on the collection, use and disclosure of your personal information when you use the Application or the Website and tells you about your privacy rights and how the law protects you. Please read our Privacy Policy carefully before using our Service.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. you further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Fulfillment

The Company provides two main services:

• online consulting sessions, delivered online using Zoom / Google Meet, or any other online communication channel agreed upon with the Client.
• relocation and immigration services: delivered electronically and in-person.

The following policies apply to these services:

Online Consulting Sessions

Cancellation and Refund Policy:

• The Client may cancel and receive a full refund for the consulting session if the cancellation is made at least 48 hours before the scheduled appointment time.
• For cancellations made within 48 hours of the appointment, no refund will be issued, but the Client may reschedule the session.
• In the event of a no-show at the agreed date/time without prior notification, no refund will be provided.

Relocation and Immigration Services

Service cost

The cost of each service is indicated in the quote provided by the Company. This fixed price applies only to the specific service requested and does not guarantee future pricing when renewing the service.

The Client acknowledges that the immigration fees charged by the Chilean immigration service are defined by the Ministry of Interior and accepts that the immigration fee amount indicated in the quote may vary without notice. The Company cannot guarantee that the immigration fees will remain the same for future immigration procedures / visa renewals.

Payment Terms

• Payment: The Client agrees to prepay 50% of the agreed-upon service cost before the start of any immigration or relocation service. The Company will not start any service until payment has been received. For visa applications, immigration fees must generally be paid when filing the application, so they are due at the beginning of the service, or at the latest, before filing the application. The company won't file a visa application until the visa fees have been paid. For permanent residency and citizenship application, the visa fees are due later during the process and the Company will inform the Client. The remaining part is due when reaching 50% completion of the service: immigration application approved / rental contract signed for example.
• Refund: The first 50% of each service is non-refundable. The immigration fees can be refunded by the Company if the application has not been sent. Once the application has been sent, refund shall be requested by the Client directly to the immigration service and the General Treasury of the Republic.

Termination

We may terminate or suspend your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms and Conditions.

Upon termination, your right to use the Service will cease immediately.

Limitation of Liability

Notwithstanding any damages that you might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by you through the Service or 100 USD if you haven't purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.

"AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to you "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected. Without limiting the foregoing, neither the Company nor any of the company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to you. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and your use of the Service. your use of the Application may also be subject to other local, state, national, or international laws.

Complaints about this website / Disputes Resolution

We work hard to ensure your experience on our website and with our services are of the highest service standards. However, if you feel We have not provided Service to your expectations and you which you make a complaint, then you may contact us

If you have any concern or dispute about the Service, you agree to first try to resolve the dispute informally by contacting the Company.

For European Union (EU) users

If you are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

United States Legal Compliance

You represent and warrant that (i) you are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) you are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated. If We have made them available to you in a language other than English, you agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using our Service.

Contact us

If you have any questions about these Terms and Conditions, you can contact us by visiting this page.